All insurance claims in one place - from reporting to settlement with the insurer
How BTC replaced the manual handling of insurance claims with a transparent, central process using the eZavarovanje application.
"Before the application was introduced, we faced challenges in managing insurance claims because data was scattered and the processes lacked transparency. The new application gave us better control over claims and helped us resolve cases faster. We now have a centralised document repository and access to key analytics that help us improve our processes. The expertise and professionalism of the BizIT development team were exceptionally high, which contributed significantly to the success of the project."
Challenge
BTC is one of the region's leading companies in commercial property management, development and logistics - from BTC City shopping centres in Ljubljana, Murska Sobota and Novo mesto to logistics and the management of more than 630,000 m² of commercial property.
At this scale of operations, the company deals with various incidents and insurance claims every day. A person responsible for handling claims manages the full process: from reporting the incident and monitoring repairs to filing the claim with the insurer.
Before digitalisation, the process was manual: users reported incidents by phone or e-mail, information was often incomplete, and documents and photographs were stored in different places.
KEY CHALLENGES
- data scattered across different channels (e-mail, document management system, text messages),
- limited visibility of the stage of individual claims,
- difficulty linking incidents with invoices and insurance reimbursements,
- limited analytics for tracking performance, processing time and cost recovery.
Solution
Working with development partner BizIT, BTC created the eZavarovanje application - a central system for capturing, managing and resolving all insurance claims. All information is collected in one place: claims are tracked through process stages (intake and validation, filing with the insurer, damage remediation, document collection and settlement), while documents and photographs are stored in a single case file.
The person responsible has a clear dashboard showing the status of all claims and each stage of the process - making it easy to monitor the full workflow and allocate tasks efficiently across the team.
Impact
- Clear oversight and control over all insurance claims in one place.
- Faster resolution - better visibility into claim handling times.
- A single case file - centralised documentation for every insurance claim.
- Management analytics - insight into the most common types of damage, a basis for measures to reduce them, monitoring settlement times and analysing the share of reimbursements against actual costs.
How we worked
This project also followed our proven approach: process mapping and a solution prototype, approved by the client before development began.
→ See how we workDo you have a similar process?
Damage reports, incidents and claims - if they are currently handled by e-mail and phone, we can bring them into a clear, traceable system.
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